White Box Metrics:
- Guest Satisfaction Metrics (Food, Beverage, Service, Ambiance, Intent on Return, Value)
% Positive, calculated as: (Number of Positive Mentions) / (Number of Positive Mentions + Number of Negative Mentions)
- Google Rating
Black Box Metrics*:
- Comp Sales
- Guest Traffic
* BBI data is only available to Black Box members. Black Box Comp Sales and Guest Traffic data appears in the Scorecard report for the most recent week aligned with the report’s timeframe. The week end date for the Black Box Sales and Traffic appears just below “BBI Sales” on the report.