White Box gathers insights from your brand’s social media mentions even when you are not logged in. We monitor our customer brands 24 hours a day, 7 days a week so that you can be comfortable knowing that you will be alerted if anything alarming or unusual happens at your restaurant and is then being mentioned online.
You can set up real-time notifications by clicking on ‘Email Notifications’ on the left menu bar and then selecting ‘Setup’. Notifications are customization by user and are pushed via email.
To set-up notifications, do the following:
- Click on "Notifications" in the left menu bar.
- Select "Setup" under Notifications.
- Click "Add" in the top right corner.
Once on the set-up screen, there are several options:
- Title your notification (Ex. Daily Brand Alert, or Weekly Promotion Update); or we will default to "White Box Social Intelligence Notifications"
- Enter the email address where White Box should send the notification (user does not have to be a registered user of White Box Social Intelligence)
- Select a report type - Mentions (social and review site mentions) or Excel Report (Excel file)
- Select frequency of notifications - weekly, twice a week, daily, twice a day and hourly; you may also select a corresponding day/time preference
- Choose how you would like mentions to be grouped in your Inbox. (All mentions of a particular store together, all mentions from a particular platform together, etc.)
- Choose to ignore mentions that are older than a selected time period to only receive relevant and actionable content.
- Choose to include or exclude retweets and brand generated content (i.e. content that your brand shares on social)
- Select the sentiment of notifications the you would like to receive
- If you would like to view additional information about each mention, include the date/time, author, and classification. For a simpler notification format, this information can be left off of this particular report as it is always available in White box.
- Select the sources that you would like to have included in your Notification emails
- Select the classifications of mentions the you would like to include in the email.
- Choose what geographic areas you would like to be notified about. This can be modified by Region, DMA, and location (and corresponds with the Regions, DMAs, and units in Black Box Intelligence).
- Click 'Save' to complete the set-up!