Google: If you are an administrator on Google My Business pages for your restaurant locations, you may now link those pages to White Box under Administration -> Link Social Accounts. This will allow White Box Social Intelligence to capture every review for those pages.
For any non-owned pages, White Box Social Intelligence will capture five review per page per day (the reviews are selected by Google at random and are not always the most recent reviews).
Facebook: In addition to Posts and Reviews which are already included in White Box, White Box now also tracks Comments and Replies which are posted in response to a Post on a Facebook Wall.
Comments and Replies carry the same classification (ex. Food, Service) as the original Post but receive their own Sentiment. Comments and Replies can also receive additional Classifications (ex. Food, Service) if applicable based upon Natural Language Processing keywords.